Shipping policy

Last updated: August 28, 2026

We want delivery to feel simple and predictable. This policy explains where MyPawVerse ships, what delivery normally looks like, and how we help when a parcel has a verified delivery problem.

Where we deliver

MyPawVerse currently delivers to Canada, the United States, the United Kingdom, Australia, and New Zealand.

Free standard shipping

Standard shipping is free on every order delivered to the countries listed above. No standard shipping charge is added at checkout.

Delivery estimates

Most orders arrive within 8–15 business days from the date of purchase. Deliveries to Canada, New Zealand, and remote destinations may take up to 18 business days in some cases.

Preparation before dispatch is included in these estimates. Delivery dates are estimates rather than guarantees because carrier schedules, customs, weather, holidays, peak seasons, and remote-area service can affect transit.

Order preparation

We verify the order details, prepare and package the items, and arrange shipment with the appropriate delivery partner. Personalized products may require production before dispatch.

Tracking

Tracking information is emailed after dispatch when it becomes available. Carrier systems may need a short time before the first update appears.

Multiple-item orders

Items in the same order may ship separately and arrive in different parcels. Each parcel may have its own tracking number.

Customs duties and import taxes

International orders may be subject to duties, taxes, or import fees determined by local authorities. MyPawVerse does not control these charges, and any applicable amount is the customer’s responsibility unless the law requires otherwise.

Confirm your delivery details

Please check the recipient name, complete shipping address, postal code, and contact information before completing checkout. If an order is delayed, returned, or requires reshipping because the customer provided incorrect or incomplete details, additional shipping costs may apply.

Delays outside our control

Unexpected delays may occur because of weather, carrier disruption, customs inspections, holidays, peak seasons, or other events outside our reasonable control. If tracking has not updated for an unusual period, contact us and we will help review the shipment.

Damaged, missing, or lost parcels

Your order is backed by our 30-Day MyPawVerse Order Protection. If a parcel arrives damaged, is confirmed lost, is delivered incorrectly, or has not arrived after the stated delivery window, email support@mypawverse.com within 30 days of delivery—or within 30 days of the estimated delivery date for a missing parcel.

Include your order number, the email address used at checkout, a description of the issue, and clear photos or video when relevant. We will review the carrier information and provide the appropriate solution under our Return & Refund Policy.

Order changes and cancellations

Contact us as soon as possible after ordering. We will make every reasonable effort to help, but a change or cancellation cannot be guaranteed after preparation begins, after a personalized item enters production, or after an order ships. Your applicable statutory rights remain unaffected.