Contact
We’re here to help
Have a question about a product, personalization, delivery, or an existing order? Send us a message using the form below or email support@mypawverse.com.
Contact us 24/7
Our contact form and support inbox accept messages 24 hours a day, 7 days a week. You can send your message whenever it is convenient for you.
Response time
We read every message and aim to reply within 1–2 business days. Messages are accepted 24/7, although replies may not be immediate.
For faster order support
Please include your order number and the email address used at checkout. If you are reporting a damaged or incorrect item, include clear photos when available. Never send passwords or full payment-card details.
Before contacting us
You may find an immediate answer in our Help & FAQ, Shipping Policy, or Return & Refund Policy.
MyPawVerse is a small independent online shop serving pet families in Canada, the United States, the United Kingdom, Australia, and New Zealand.