Contact

We’re here to help

Have a question about a product, personalization, delivery, or an existing order? Send us a message using the form below or email support@mypawverse.com.

Contact us 24/7

Our contact form and support inbox accept messages 24 hours a day, 7 days a week. You can send your message whenever it is convenient for you.

Response time

We read every message and aim to reply within 1–2 business days. Messages are accepted 24/7, although replies may not be immediate.

For faster order support

Please include your order number and the email address used at checkout. If you are reporting a damaged or incorrect item, include clear photos when available. Never send passwords or full payment-card details.

Before contacting us

You may find an immediate answer in our Help & FAQ, Shipping Policy, or Return & Refund Policy.

MyPawVerse is a small independent online shop serving pet families in Canada, the United States, the United Kingdom, Australia, and New Zealand.

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