Contact information
Got a question about your order, a product, or your pet’s next favorite thing? We’d love to hear from you—reach out anytime.
Get in touch
MyPawVerse Customer Support
support@mypawverse.com
Our support inbox and online contact form accept messages 24 hours a day, 7 days a week.
Who we are
MyPawVerse
British Columbia, Canada
Contact availability
Messages are accepted 24/7, including weekends and holidays.
We read every message and aim to reply within 1–2 business days. Replies may not be immediate, but customers can contact us at any time.
What we can help with
- Order status and tracking
- Product questions
- Shipping updates
- Returns and refunds
- Changes or cancellations
- Anything else on your mind
For faster order support, please include your order number and the email address used at checkout. Never send passwords or full payment-card details.
Thank you for being part of the MyPawVerse family—caring for pets, one product at a time.